Travelingo Privacy Policy
Last updated: April 2026
This Privacy Policy describes how Travelingo (“we”, “our”, “us”) collects, uses, processes, and protects your information when you use our mobile application and related services (the “Service”).
By using Travelingo, you agree to this Privacy Policy. If you do not agree, please do not use the Service.
1. Information We Collect
We collect only the information necessary to provide and improve the Service.
a) Information you provide
- Name and email (if you create an account)
- Preferences, progress, and streaks
- Feedback or messages you send us
b) Automatically collected information
- Device information (model, OS version)
- Usage data (features used, interactions, session activity)
- Diagnostics (crash logs, performance data)
2. How We Use Your Information
We use your information to:
- Provide, operate, and improve the Service
- Save your progress and personalize your experience
- Monitor performance and fix issues
- Communicate important updates
We do not sell your personal data.
3. AI and Data Processing
Travelingo may use AI/ML technologies to generate and improve learning content.
We do not use personally identifiable information to train AI models.
4. Sharing of Information
We do not sell or rent your personal data.
We may share limited data with trusted service providers who help us operate the app, including:
- Firebase (analytics, notifications)
- Sentry / Crashlytics (error monitoring)
- Mixpanel (product analytics)
- RevenueCat (subscriptions)
These providers process data on our behalf and are contractually obligated to protect it.
5. Data Retention
- Account data is retained while your account is active
- Usage and diagnostic data may be retained for up to 24 months
You can delete your account at any time from within the app.
6. Your Rights
Depending on your location, you may have the right to:
- Access your data
- Correct inaccurate data
- Request deletion of your data
- Request a copy of your data (data portability)
- Restrict or object to certain processing
You can exercise these rights from within the app or by contacting us at contact@heytravelingo.com.
7. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data under the following legal bases:
- Contractual necessity - to provide the Service (e.g., account, progress tracking)
- Legitimate interests - to improve the Service, prevent fraud, and ensure security
- Consent - where required (e.g., certain communications or optional features)
- Legal obligations - where we are required to comply with applicable laws
8. International Data Transfers
Your information may be processed and stored in countries outside your country of residence, including the United States and India.
Where required, we implement appropriate safeguards for such transfers, including:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Reliance on service providers that maintain adequate data protection standards
By using the Service, you consent to such transfers where permitted by law.
9. Children's Privacy
Travelingo is not intended for children under 13.
We do not knowingly collect personal data from children.
10. Security
We implement reasonable technical and organizational measures to protect your data.
However, no system can be completely secure.
11. Third-Party Links
The Service may contain links to third-party services.
We are not responsible for their privacy practices.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
If changes are significant, we will notify you in-app or via email.
Continued use of the Service means you accept the updated policy.
13. Contact Us
If you have any questions about this Privacy Policy, contact us at:
contact@heytravelingo.com
Consent
By using Travelingo, you consent to this Privacy Policy.